ch99 Privacy Policy — How We Protect Your Data

Introduction

This Privacy Policy ("Policy") describes how ch99 ("ch99", "we", "us", "our") collects, processes, stores, and discloses personal information in connection with the operation of the ch99 online casino and sports betting platform at ch99.app. This Policy applies to all players, registered users, and visitors who interact with the ch99 platform, whether via web browser on a desktop computer, mobile browser on an Android or iOS device, or any other supported method of access. By registering an account with ch99 or by continuing to use the platform after this Policy has been published or updated, you confirm that you have read and understood this Policy and that you consent to the processing of your personal data as described herein.

ch99 treats the protection of player data as a core operational responsibility. All personal data held by ch99 is processed lawfully, fairly, and transparently. Data is collected only for specified, explicit, and legitimate purposes, and ch99 does not process data in a manner incompatible with those purposes. ch99 takes appropriate technical and organisational measures to ensure that personal data is kept accurate, secure, and only for as long as is necessary for the purposes for which it was collected.

What Personal Data We Collect

ch99 collects personal data at several points in the player journey: during account registration, during KYC verification, during payment transactions, and on an ongoing basis as you use the platform. The categories of personal data we collect include the following:

2. How We Use Your Personal Data

ch99 uses personal data only for legitimate purposes directly related to the operation of the platform and the provision of services to players. We do not sell, rent, or trade personal data to third-party advertisers or data brokers. The primary purposes for which we use your data are as follows:

3. Data Sharing and Third-Party Disclosure

ch99 does not sell or rent your personal data to any third party. We may share personal data with third parties in the following limited circumstances only:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the minimum transaction data necessary to process deposits and withdrawals on your behalf.
• Game providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Microgaming, and other certified studio partners may receive technical session identifiers to authenticate your access to their games. They do not receive your identity or financial data.
• KYC and identity verification services: third-party KYC providers may receive identity documents for the purpose of verifying your age and identity. These providers are bound by strict data processing agreements.
• Law enforcement and regulatory authorities: ch99 will disclose personal data to governmental, regulatory, or law enforcement bodies where required to do so by applicable law, court order, or regulatory direction.

All third parties with whom ch99 shares personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.

4. Cookies and Tracking Technologies

ch99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse platform usage. Cookies are small text files stored on your device by your browser. The types of cookies used by ch99 are described below.

5. Data Security

ch99 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ch99 platform is encrypted using SSL/TLS protocols. Account passwords are hashed using a one-way cryptographic function and are never stored in plain text. Financial transaction data is processed through encrypted payment channels compliant with applicable security standards.

While ch99 takes all reasonable steps to protect your data, no internet transmission is completely secure, and ch99 cannot guarantee the absolute security of data transmitted to or from the platform. You are responsible for maintaining the confidentiality of your ch99 account credentials. If you believe your account has been compromised, contact ch99 support immediately at [email protected].

6. Your Data Rights

As a data subject, you have a number of rights in relation to the personal data that ch99 holds about you. These rights may be exercised by contacting ch99 at [email protected]. ch99 will respond to all valid data rights requests within a reasonable timeframe. The rights available to you include the following:

• The right to access — you may request a copy of the personal data ch99 holds about you, along with information about how it is processed.
• The right to rectification — if any personal data ch99 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• The right to erasure — in certain circumstances you may request that ch99 delete the personal data it holds about you. Note that this right is subject to ch99's legal obligations to retain data for regulatory, anti-fraud, and dispute resolution purposes.
• The right to restrict processing — you may request that ch99 restrict the processing of your personal data in certain circumstances, for example where you contest its accuracy or object to the processing.
• The right to object — you may object to the processing of your personal data for direct marketing purposes at any time. You may also object to other processing carried out on the basis of ch99's legitimate interests, subject to applicable legal exceptions.

To exercise any of these rights, please contact ch99 at [email protected] with the subject line "Data Rights Request" and a description of your request. ch99 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

7. Data Retention and Policy Updates