ch99 Frequently Asked Questions

Creating a ch99 account takes under two minutes. Visit ch99.app, tap the register option, enter your mobile number, choose a strong password, and confirm your details. You must be at least 21 years old to register. Once your account is active you can deposit instantly via bKash, Nagad, Rocket, or Upay and start playing the same day.

The minimum age to play on ch99 is 21 years old — this applies to all players in Bangladesh without exception. ch99 verifies player age during the KYC process and reserves the right to request age documentation at any time. Accounts confirmed as belonging to players under 21 are immediately closed and all balances are forfeited.

ch99 requires a valid government-issued photo ID — a National Identity Card (NID) or a valid passport is accepted. Your mobile number registered on ch99 must match the number linked to your bKash, Nagad, or Rocket account. KYC is a one-time process that must be completed before your first withdrawal is approved. Documents can be submitted via the account verification section.

On the ch99 login screen, tap Forgot Password and enter your registered mobile number. A one-time OTP will be sent to that number — enter the OTP, set a new password, and you will be back in your account within minutes. If you no longer have access to your registered number, email [email protected] with your account details for assisted recovery.

No — ch99 allows exactly one account per person, per mobile number, and per device. Opening duplicate accounts to claim bonuses more than once is treated as abuse and results in permanent closure of all linked accounts with balances forfeited. If you believe a duplicate was created by mistake, contact [email protected] immediately to have it resolved.

bKash deposits on ch99 are credited almost instantly — most transactions appear in your account balance within 30 seconds of a confirmed bKash payment. If your balance has not updated after five minutes, check that your bKash shows the transaction as Successful, then contact support with the bKash transaction ID and our team will investigate promptly.

ch99 supports bKash, Nagad, Rocket, and Upay for instant mobile wallet deposits and withdrawals. Bank transfers are accepted via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. All transactions must come from an account registered in your own name — third-party payments are not permitted. Credit and debit card payments are not currently available on ch99.

The minimum deposit on ch99 is ৳100 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. Bank transfer minimums may vary depending on the bank's own processing rules. There is no maximum single deposit cap enforced by ch99 itself, though your payment provider may apply transaction limits of their own.

The minimum withdrawal on ch99 is ৳500. Withdrawals are sent back to the same payment method used for the deposit — a Nagad deposit means your withdrawal goes to Nagad, a bKash deposit means it goes to bKash. Standard processing time is under 15 minutes; accounts pending additional KYC verification may take up to 24 hours.

ch99 charges no platform fee on standard deposits or withdrawals. Your mobile financial service — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges independently. These are set by the payment provider and are outside ch99's control. Check your payment provider's current fee schedule to understand the exact charges that apply.

Yes — ch99 offers cricket betting on BPL, IPL, T20 World Cup, ICC tournaments, and international matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, over/under lines, and live in-play betting during active matches. Bangladesh-focused markets covering home and away series are always available during the cricket season.

All casino games on ch99 come from certified third-party providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — whose Random Number Generator systems are independently audited for fairness. ch99 does not alter game outcomes. Each game's RTP is set by the provider and is displayed in the game's information panel before you play.

ch99 offers a wide game library covering sports betting including cricket and football, live casino with real dealers (baccarat, roulette, blackjack, Andar Bahar, Dragon Tiger), video slots from top studios, crash games including Aviator, fishing games, Circus Delight, and E-Sports betting. The full catalogue is accessible from the ch99 Casino page and new titles are added regularly.

No download is needed. ch99 runs entirely through your mobile browser on both Android and iOS, so you can play directly from ch99.app without installing anything. This means you always have the latest version automatically, with no storage used on your phone. Simply open your browser, navigate to ch99.app, log in, and start playing.

Yes — ch99 live casino is accessible from anywhere in Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal. The site is built for standard Bangladeshi mobile data connections and does not require a high-speed broadband line. Live dealer games from Evolution Gaming and Ezugi stream smoothly on 4G and most 3G connections.

The ch99 welcome bonus is a 100% first-deposit match bonus of up to ৳20,000. Register a new account, make your first qualifying deposit, and the bonus is automatically credited to your account balance. The bonus is subject to a wagering requirement before bonus-derived winnings become withdrawable. Full terms including eligible games are available on the Promotions page.

A wagering requirement means you must place a total specified amount in real-money bets before winnings derived from bonus funds can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need ৳20,000 in qualifying bets before those winnings unlock. The exact multiplier for each promotion is clearly stated in the individual bonus terms before you claim.

Yes — ch99 runs dedicated cricket promotions during the BPL season, IPL, T20 World Cup, and major ICC events. These typically include first-deposit match bonuses, free bet credits on cricket markets, and cashback offers. Promotions are published in advance on the Promotions page as each tournament approaches. Bangladesh Tigers match days sometimes trigger special one-day event bonuses.

Bonus eligibility varies by promotion. Some ch99 bonuses are valid across the full game library, while others are limited to specific categories such as cricket betting or slots. A cricket free-bet bonus, for instance, applies only to cricket betting markets and cannot be used on live casino tables. The eligible games or categories for each offer are listed clearly in the promotion terms.

ch99 uses SSL encryption to protect all data exchanged between players and the platform. Financial transactions run through secured payment channels, and games are supplied by internationally audited providers. Player accounts are protected by OTP-based authentication. ch99 operates responsible gaming controls including deposit limits, time-out periods, and self-exclusion options in line with recognised safe-play standards.

Log in to ch99 and go to Account Settings, then select Responsible Gaming Controls. You can set a daily, weekly, or monthly deposit cap — lower limits take effect immediately. Increasing a limit has a mandatory 7-day cooling-off delay before the higher cap activates, giving you time to reconsider. You can also email [email protected] to set or adjust deposit limits at any time.

To self-exclude from ch99, email [email protected] with the subject line Self-Exclusion Request and include your registered mobile number. Requests are processed the same day and lock your account for a minimum of one year — the exclusion cannot be reversed during that period. While excluded, you will receive no promotional communications from ch99.

If gambling is no longer fun and feels like a compulsion, ch99 encourages you to act early. You can set deposit limits, activate a cool-off period, or request full self-exclusion by emailing [email protected]. Taking a break costs nothing and protects your finances. Talking to someone you trust or reaching out to a local counselling service is always a positive step. ch99 is committed to responsible gaming for all players.

ch99 customer support is available 24/7 by email at [email protected]. For responsible gaming requests such as deposit limits, time-outs, or self-exclusion, include Responsible Gaming Request in the subject line. For account or payment queries, include your registered mobile number and a short description of the issue. The team aims to respond within 2 hours and resolve most cases on the same day.