Responsible Gaming at ch99 — Play Smart, Play Safe
ch99 is committed to providing a safe, fair, and enjoyable gaming environment for every adult player in Bangladesh. Gambling is entertainment — and we provide the tools to help you keep it that way.
Our Commitment to Responsible Gaming
ch99 approaches responsible gaming as a genuine duty of care, not a compliance checkbox. We recognise that while the overwhelming majority of our players engage with our platform for entertainment without any issues, a small number of people may find that gambling starts to have a negative impact on their lives. Our responsible gaming framework exists to support those players — to give them real, practical tools that work, and to ensure that help is never more than one step away. Every ch99 account comes with access to the full suite of responsible gaming controls described on this page. You do not need to ask permission to use any of them. They are built into your account and available at any time.
ch99 is strictly for players aged 21 and above. This is a non-negotiable condition of account registration, and ch99 actively verifies the age of its players through its KYC process. Gambling is not appropriate for minors, and it is not appropriate for people who are in financial difficulty, recovering from addiction, or subject to a self-exclusion order from another platform. If any of those circumstances apply to you, we strongly encourage you not to register with ch99, or to contact our support team at [email protected] to close your account.
21+ Only — No Exceptions
Strict 21+ Age Requirement
ch99 does not permit any person under the age of 21 to open an account, make a deposit, or participate in any game or betting activity on the platform. Age is verified during the KYC process. Any account found to belong to an underage person will be immediately closed and the balance forfeited. If you are a parent or guardian and believe a minor may have accessed ch99, please contact us immediately at [email protected].
If you are 21 or older and want to play responsibly, the tools described below are here to support you. Setting limits before you begin is the simplest and most effective way to make sure your gaming stays enjoyable. ch99 encourages every player to define their personal budget for gaming before making a first deposit, and to use the deposit limit tool to enforce that budget automatically.
Responsible Gaming Tools Available to Every Player
All of the following tools are built into your ch99 account. To access them, log in and visit your account settings, or contact our support team at [email protected] at any time.
How to Activate Your Responsible Gaming Tools
Setting or Lowering a Deposit Limit
You can set or lower a deposit limit at any time via your ch99 account settings — the new lower limit takes effect immediately. If you want to raise a limit, ch99 applies a mandatory 7-day cooling-off period before the higher limit comes into force. This delay is intentional: it gives you time to reconsider before your spending capacity increases. To set your first deposit limit, log in to ch99 and navigate to Account Settings, then Responsible Gaming Controls.
Requesting a Time-Out or Cool-Off Period
A time-out pauses your account for a fixed period that you choose: 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks. During the time-out, you cannot log in, deposit, or play. All pending withdrawals will still be processed normally. When the time-out period expires, your account resumes automatically. To request a time-out, contact support at [email protected] or use the option in your account settings.
Self-Exclusion — How It Works
Self-exclusion is a permanent account closure that ch99 treats with the highest seriousness. Once you self-exclude, your account is permanently closed and ch99 will not accept any request to reopen it for a minimum of one year. ch99 will immediately remove you from all marketing communications and will not send you any promotional messages during the exclusion period. Self-exclusion requests cannot be reversed during the exclusion period. To self-exclude, contact support at [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number.
Recognising the Warning Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is starting to have a harmful impact on your life. If you recognise any of these patterns, we encourage you to use our responsible gaming tools immediately and to consider contacting our support team.
- Gambling with money that was set aside for essential expenses such as rent, food, bills, or family needs
- Feeling a compulsive urge to chase losses — increasing your bets to try to win back money you have already lost
- Spending more time or money gambling than you originally intended, and finding it difficult to stop even when you want to
- Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling
- Borrowing money from friends, family, or financial services to fund gambling activity
- Feeling anxious, irritable, or restless when you are not gambling, or using gambling as a way to escape stress or difficult emotions
If you recognise more than one of the above patterns in your own behaviour, we strongly encourage you to use our self-exclusion or time-out tools, speak to someone you trust about what you are experiencing, and consider reaching out to ch99 support. Our team is trained to respond to these situations with care, discretion, and practical help — not judgment.
Principles of Responsible Play
ch99 encourages every player to treat gambling as a form of entertainment with a defined, affordable budget — not as a source of income, and not as a method of solving financial problems. The house edge in every casino game means that, over time, the expected outcome for any player is a net loss. That is the nature of gambling. Enjoyment comes from the experience of play, not from relying on winnings to pay bills. Keeping gambling in its proper place as leisure activity is the foundation of responsible play.
Practical guidelines for responsible play at ch99: set a deposit limit before you make your first deposit; never play with money you cannot afford to lose; take regular breaks and use session time limits to avoid extended play sessions; do not gamble when you are under emotional stress, intoxicated, or fatigued; keep gambling a private leisure activity, not something that affects your relationships or obligations; if you feel that gambling is becoming a problem at any point, use the tools available in your account and contact our support team immediately. ch99 is here to support you in keeping gaming enjoyable and within healthy limits.
Need Help? Reach Out to ch99 Support
ch99 Support — Available 24/7
If you feel that gambling is becoming a problem, or if you want to activate any responsible gaming tool on your account, our support team is available around the clock. You will be treated with complete discretion and without judgment. We are here to help.
[email protected]To request a deposit limit, time-out, or self-exclusion — or simply to talk about what you are experiencing — email our support team at [email protected] with the subject line "Responsible Gaming Request". Our team aims to respond to all responsible gaming requests within 2 hours, and to process all limit and exclusion requests on the same day they are received.
Play Responsibly. Play at ch99.
For general questions about your ch99 account, bonuses, or platform features, visit our FAQ. To learn more about ch99 and our commitment to Bangladeshi players, visit About Us. Remember: gaming is entertainment. Keep it enjoyable.
Visit Our FAQ About ch99